Order first, fix later

By Mir
June 1, 2010

Good morning! I just wanted to mention something that happened yesterday as a general little bargaining nugget. So, remember how yesterday I told you about some cute sandals in the Target Daily Deals and told you I bought two pairs? What I didn’t mention was that it charged me shipping when I placed my order.

And I was in the middle of the woods when I did it, so—mindful of the fact that my preferred size/colors might sell out—I placed the order anyway.

When I got home, I called Target customer service. First the lady on the phone tried to tell me my order had to be $50 to get free shipping (no—Daily Deals always ship for free), then she tried to tell me that only the first color got free shipping (no—besides being untrue, I was able to add those to my cart and get charged shipping as well, so clearly it was an error).

I remained cordial and polite, but did eventually end up speaking with a supervisor to get the shipping credited back to me. A minor inconvenience (I think I was on the phone for 15 minutes), but easy enough. And should it for some reason have proved a problem, I could’ve canceled my order.

Moral of the story: When you know you’re right, don’t be afraid to (gently) push. But order first so that what you want doesn’t sell out.


  1. I too was charged shipping on a Target daily deal about 6 weeks ago and had to call and get the charge cancelled. I didn’t have the problem that you encountered, the first person I spoke with took care of the problem. But you’d think that Target would realize that they have a glitch and remedy the problem. Unless they secretly want to slip that shipping charge in there and correct things when they are called on it (this is the suspicious side of me coming out).

  2. I had the same thing happen to me, only it was fixed right away. Sems to be a regular thing, no?

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