Did you happen to get in on the recent deal on a refurbished Garmin Nuvi? After I posted it, I decided it was such a good deal, I’d go ahead and grab one, myself. (Our GPS unit has old maps. It occasionally thinks we’re driving in the forest when we’re on roads.)
Well, it showed up and… the mounting bracket was broken. It turns out that Buy.com’s policy on this sort of thing is that you can return it or you can deal with it. You can’t really exchange an item like this, because they have a limited number and sell out. Hmmm. So I called Garmin. And although I had to wait on hold for a reeeeeeeally long time (I put the phone on speaker and continued working), they were ultimately very helpful and kind and my new bracket is on the way, free of charge.
I love it when a deal comes together.