Heads up on the scooter deal

By Mir
October 28, 2010
Category Quick Tips

Folks, if you ordered the A3 kick scooter from Amazon that was available last Saturday, check your order status. It looks like Amazon is claiming price mistake and has canceled some orders and reduced some orders for more than 1 to just 1. No notifications were sent.

I am Not Happy but so far haven’t been able to get any satisfaction from customer service. Better luck to the rest of you.

Edited to add: My second phone call yielded a promise to add the second scooter back, but after getting off the phone and checking my order status, the order had been removed entirely! The third phone call was the charm—I had to stay firm, but eventually they let me reorder (red is out of stock from Amazon, so they told me to order blue) and then adjusted the price to the same as the original order. Good news: I’ll get my order next week because they’re in stock. Bad news: I don’t think my daughter is going to be thrilled with blue, but at this price, she can deal.


  1. My status is still “not yet shipped.” Looks like it won’t be here ’til around Thanksgiving, which is fine, but no cancellation or change of price … yet. Thanks for the heads-up.

  2. Mine was reduced from 2 to 1 and still not set to ship until mid-November. Better than cancelled completely, I guess!

  3. Mine was redeuced from 2 to 1 and shipping charges were added. Not happy!

  4. Cheryl, I would certainly argue for the shipping costs to be waived, at the very least.

  5. Thanks for the heads up, Mir. Grrr. I ordered 3 and it was reduced to one. No notification is insanely bad business.

  6. I spoke with customer service and was able to get my order back up to two scooters with little argument. Thanks for the heads-up.

  7. Sarah – You were lucky! I escalated my call to a “leadership team member” and I got a canned response saying there was no way to add it back as they are back ordered for a million years. Amazon is not my favorite today. Now I get to decide which of my two kids gets the scooter : (

  8. I just did the call me thing and they added it back without a hitch. Weird that they aren’t all on the same page on this.

  9. Thank you for the heads up, Mir! Customer service took care of it, and they are back in my cart at the correct price! Yay for Amazon and YOU- you’re SOOOO pretty!

  10. I rec’d a notification today telling me that they would honor my (incorrect) lower price, but that they were lowering my order down to one. Which would normally be upsetting, but I only ordered one so they looked like jerks for no reason. My order is coming exactly the way I placed it. No notification would have made everyone happier on this one.

  11. how do i contact customer service on phone? they lowered my order to 1 and are charging me for shipping – even though i have amazon prime

  12. Amazon’s customer service number is 800-201-7575, Mandy. Good luck!

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