It’s no secret that I pink puffy heart Zappos. The truth is that I have affiliate relationships with half a dozen shoe stores, but it’s Zappos that I recommend 90% of the time, because they are quite simply the best. Their customer service is amazing, the ordering, pricematching, and (if need be) return processes couldn’t be simpler, and I am always left with a warm fuzzy feeling after I shop with them. In fact, I nearly always buy from Zappos (with pricematching, because I’m like that and you know I still need to save some dough) when getting shoes for myself or the kids.
You may have noticed that there’s some buzz going ’round the internet about how Zappos has changed their pricematching policy. Read on to set your mind at ease.
On their pricematch guarantee page, there is now a little asterisk that corresponds to this bit of text:
Please note that this offer is valid for 10 days after you make your purchase. Each customer is permitted to apply this offer to a maximum of one (1) item during any given calendar month.
The deal boards are in an uproar, and unnecessarily so. This policy applies to when Zappos lowers the price on their website for an item you already bought. You can still pricematch to other websites to your heart’s content. I may have done so with four pairs of shoes this month already, but I am pleading the fifth. (Hey, kids’ feet grow fast! I have to buy them shoes two pairs at a time!) You can continue to follow my handy directions for pricematching and order all the shoes you need from Zappos.
Now, do keep in mind that while Zappos has excellent customer service, not all of their reps have the same level of experience. I have heard tell of reps trying to refuse a pricematch on the basis of the new policy (though it’s never happened to me), and if that happens, well, I suggest you thank them for their time and call back. You’ll get someone else, and hopefully the someone you get will be clearer on the rules. (It’s true that you could just argue with them, but I prefer the path of least resistance.)
Let me just leave you with this: I have never, ever paid full price or even close to it for a pair of shoes at Zappos. In fact, the way I work the pricematching, by the time they do that fabulous (free) overnight shipping, I suspect they are paying to send me the shoes that I buy. (Seriously. I cannot tell you the last time I paid more than $10 for a pair of shoes there.) And guess what I got in the mail this week? A hand-written holiday card from a Zappos rep, thanking me for my business and wishing me a happy holiday season and new year.
Zappos is the greatest store on earth, people. They get customer service, and they go above and beyond on a regular basis. Do not allow talk of new modified policies scare you. They’re still awesome.