Some of you may remember that a while ago, I posted a deal on a cast iron cooking set at Amazon which should’ve been the “Cast Iron Cooking for Dummies” book and some accompanying cookware.
Most of you had your orders canceled, but a few did not. Since that time, Amazon has started to ship just the book to some folks who ordered, and I’ve gotten a couple of emails about this.
Let me be perfectly clear, here: I am never going to suggest that you dupe or bully a business. You placed an order for something, it was clearly listed in error, it would be really lovely if Amazon chose to honor the orders anyway, but it’s logical if they have to say “Whoops, our bad. Nevermind.” Right? I am not an advocate for the “wah wah wah give me what I ordered you awful people!” school of Shopping Entitlement. At all.
On the other hand, Amazon’s handling of this particular issue was a little bit sneaky. No one was given the option to review the modified order contents before receiving their books. And that—in a word—stunk. And I’ll hasten to add that it’s atypical of Amazon, too. They should’ve just canceled all of the orders.
Those of you who received books did not receive what you ordered. My suggestion is that you contact Amazon customer service to explain that hey, this is not what you ordered, it is not your fault that they shipped you something else, and so you would like to return it and be refunded. Furthermore, you would like them to pay the shipping, because this was their error, not yours.
Don’t be obnoxious. Don’t demand. Be reasonable, but firm. My experience is that usually that’s the best approach to take, both because you’re retaining your manners and because it usually works.